Frequently Asked Questions

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Quickly check if your answer is already listed, grouped by topic.

Bestellen & Betalen

Yes, we partner with Klarna. You can also choose to pay directly with iDEAL or credit card.

As soon as your order is placed, you will immediately receive a confirmation email with an overview of your order. Once your package has been shipped, a second email with a Track & Trace link will follow.

Please contact us as soon as possible using the form below. If your order has not yet been shipped, we will gladly amend or cancel it free of charge.

Verzending & Levering

We do our best to ship orders within 24 hours on working days. Are you delivering to Belgium? Then please allow for approximately 2 additional working days.

Free shipping throughout the Netherlands and Belgium!

Once your order has been shipped, you will receive a Track & Trace code via email, allowing you to see exactly where your package is located.

Retourneren & Garantie

You have a standard 14-day cooling-off period from delivery. Not satisfied? Register your return via https://activora.returnless.com; the purchase amount will be refunded within 3-5 business days.

All Activora products come with a minimum 1-year warranty. In case of a defect, you will receive free repair or replacement; check the product page for any product-specific conditions.

This can be done easily via the returns page: https://activora.returnless.com

Montage & Onderhoud

Most of our devices arrive approximately 90% pre-assembled. With the clear manual (and instruction videos), you'll be ready to train within 30 minutes on average.

Most products come with the necessary tools as standard. The manual specifies exactly what you need.

Wipe the device with a dry or slightly damp cloth after use, keep it away from moisture and direct sunlight, and regularly check bolts and components for tightness.

Gebruik & Apps

Many of our cardio machines (including the Exercise Bike, Treadmill and Rowing Machine) are compatible with the free FitShow app, which allows you to track your speed, distance, time and calories.

Absolutely. Our machines are designed with adjustable resistance or speed, so you can start slowly and progress as your fitness improves.

For most people, consistency is more important than intensity. Regular, short workouts yield better long-term results than occasional long sessions.

Technische problemen

Sorry to hear that. Please contact us using the form below with a short description of the problem (and possibly a photo or video). Repairs or replacements are often covered under warranty.

First, check that Bluetooth is enabled on both the device and your phone and that they are close enough to each other. If it still doesn't work after restarting the app and device, please contact us.

EMS Trainers

The Activora EMS Trainer is suitable for both beginners and experienced users who want to stimulate their abdominal and arm muscles, possibly in combination with traditional fitness exercises.

Yes, the soft and flexible silicone material feels pleasant on the skin. The electrical impulses are evenly distributed, making the training feel comfortable and safe.

With daily use, you'll notice your muscles feel stronger and firmer within a few weeks. Consistent use delivers the best visible results.

EMS (Electrical Muscle Stimulation) training uses electrical impulses to make muscles contract in a controlled way. Scientific research shows that EMS, in combination with exercise, can contribute to increased muscle strength, improved muscle endurance, and enhanced body composition.

Loopbanden

Yes, the Activora Treadmill is designed for versatile home use and supports a maximum user weight of 120 kg.

No, we have opted for a silent motor and a foldable, space-saving design so you can comfortably train at home without disruptive noise.

Certainly, the Activora Treadmill is app-compatible, allowing you to easily track your speed, distance, and workout duration via your smartphone or tablet.

Absolutely, with a speed range of 1 to 12 km/h and an incline function (up to approximately 8%), you can start with a gentle walk and later progress to more intense jogging.

Roeitrainer

The rowing machine supports a maximum user weight of approximately 158 kg. Thanks to the slide rail and complete rowing motion, it is suitable for most adults.

The rowing machine uses a magnetic resistance system, known for its relatively quiet operation, ideal for early mornings or in an apartment.

Absolutely. Thanks to the 16 adjustable resistance levels, you decide how intensely you train, from a gentle warm-up to a full-on challenge.

Yes, the Activora Rowing Machine is fully app-compatible with the FitShow app, allowing you to directly track your workouts, resistance, distance, calorie consumption, and time.

Hometrainer

This exercise bike is perfect for anyone who wants to train comfortably at home. Thanks to the sturdy flywheel (10 kg) and the wide resistance range (0-100%), you can choose between a light or intensive workout.

Our exercise bike is built with a whisper-quiet drive system (< 25 dB) so you can train at any time, even early in the morning or late at night.

Absolutely, the exercise bike is adjustable in both saddle and handlebar height, so almost any user can sit comfortably.

Yes, the Activora Hometrainer is app-compatible (with the FitShow app) and has a built-in computer with a display for speed, time, distance, calories, and heart rate.

Stoelfiets

Yes, the compact and quiet design is specifically engineered for silent use under your desk, allowing you to stay active while working, making calls, or watching TV.

Yes, you can easily adjust the resistance yourself, so you can cycle gently while working or train more intensely when you have time for it.

The under-desk cycle is compact and low-profile, allowing it to fit under most standard desks. Are you unsure about your desk height? Feel free to contact us.

Stepper

This stepper is ideal for anyone who wants to easily stay active at home. Thanks to its compact size, it conveniently fits in a corner or in front of the sofa.

The stepper has adjustable resistance: by turning the knob, you determine the intensity of your workout, allowing you to start gently and increase the challenge as your fitness improves.

Yes, the stepper comes standard with resistance bands and an anti-slip mat, so you can also actively train your arms or upper body.

The stepper has anti-slip pedals and an anti-slip mat, ensuring it stands firmly and doesn't slide. It also makes little noise during use.

Smart Dumbbell

The Smart Dumbbell automatically tracks your reps, weight, and training progress via an integrated sensor and app, so you can see exactly how you're progressing.

Yes, the Smart Dumbbell allows you to quickly and easily switch between different weights, so you only need one dumbbell for a wide range of exercises.

Absolutely, thanks to the adjustable resistance, you can start light and increase the weight as you get stronger.

Contact

Questions? We're happy to help.

Our team is ready with honest advice and quick help, whether it's about an order, a product, or anything else.

✓ Response within 24 hours ✓ Personal advice ✓ 14-day cooling-off period

Send us a message