Returns & Warranty

At Activora, we do everything we can to deliver quality fitness products. Not satisfied or is something wrong? We are happy to resolve it neatly and quickly with you.

📦 1. Returns (14-day cooling-off period)

At Activora, you have a 14-day cooling-off period, calculated from the day you received your order.

How to return:

Large and/or heavy products
For treadmills, rowing machines, exercise bikes, and Smart Dumbbells, register your return via:

https://activora.returnless.com/nl

Smaller products
For EMS Trainers, steppers, and pedal exercisers, register your return via:

https://www.clicktoreturn.com/f823bec9108d492db60c5531d9626610

After registration, you will receive further return instructions via the relevant return portal.

After receipt and inspection, we process the return within 5 business days.

Conditions for return:

  • Product is unused, undamaged, and complete
  • If possible, in original packaging
  • Return costs are for the customer
  • In case of signs of use or damage, depreciation may be charged

📍 Return Address

You will receive the correct return address and the necessary return instructions when you register your return via the relevant return portal.

(Returns not registered via the correct return portal may be refused.)

❌ 2. Exceptions to returns

The following products cannot (or can only partially) be returned:

  • Products with clear signs of use
  • Products returned incomplete or damaged

🚚 3. Delivery Times

We do our utmost to deliver as quickly as possible.

  • Ordered before 23:59 = usually delivered the next day
  • Delivery times are indicative and depend on the carrier
  • In case of delay, you will be informed as soon as possible

💰 4. Refund

After receipt and inspection of the return shipment:

  • you will receive the purchase amount back via the original payment method
  • within 14 days after cancellation at the latest
  • any depreciation will be charged if applicable

🛠 5. Warranty (1 year)

All Activora products come with a 1-year warranty.

Warranty covers:

  • Manufacturing defects
  • Defects under normal and correct use
  • Parts that fail prematurely

Warranty does not cover:

  • Damage due to incorrect or intensive use
  • Wear and tear from normal use
  • Water damage or moisture
  • Falling, impact, or incorrect assembly
  • Repairs or modifications by third parties

In a valid warranty case, we offer:

  • Repair
  • Replacement
  • Refund if the above is not possible

You can request warranty via service@activora.nl. Always include photos or videos for quick processing.

📦 6. Defective on Arrival (DOA)

Is your product defective on arrival?
Report this within 48 hours of receipt via service@activora.nl or 0610205248.
We will provide a suitable solution free of charge.

🔄 7. Received Wrong Product

Have you received the wrong product?
Contact us within 48 hours. We will, of course, resolve this for you free of charge.

📞 8. Contact

Do you have questions about returns, delivery, or warranty?

Activora
Email: service@activora.nl
Phone: 0610205248

Our customer service is ready to help you.